Cancellation and Refund Policy

Draft for legal review, October 7, 2026. Not yet in force.

Effective [date]. Part of the Terms of Use.

1. Payments are not refundable, except as set out in sections 5 to 7.

2. Cancelling before the cutoff.

  • You may cancel a paid booking once, up to the cutoff shown at checkout (a number of hours before the start, or before an arrival window opens). Guests cancel from the Manage booking link in their booking emails; anyone signed in can also cancel from their bookings.
  • Your payment becomes a credit for one rebooking with the same professional, for the same kind of time (online slot or arrival window), with nothing more to pay, even if the professional's price has changed. There is no new service fee or processing fee.
  • Use the credit within 60 days of cancelling. We email you 7 days before it lapses. An unused credit lapses and is forfeited to the professional. The 60 days are paused while the professional's page is suspended.
  • The rebooked time can't be cancelled or moved again. A rebooked arrival window gets a new queue number.

3. Cancelling after the cutoff, or not showing up. The payment is used up: there is no credit and no refund, and the professional is still paid. If you cancel after the cutoff, your place is freed for someone else.

4. Manage booking links work without a password and stop working 90 days after the appointment. After that, sign in with a one-time code sent to your email.

5. If the professional cancels, or closes their account while you hold an unused credit with them, you get a full refund of everything you paid, including the service fee and the payment processing fee.

6. If our team cancels a booking, for example when a professional doesn't take a booking that has started, you get a full refund. Where the circumstances warrant, such as misuse of the service or illegal activity (Terms of Use, section 9), our team may cancel without a refund; the payment then stays with the professional. We will tell you which applies.

7. If your payment arrives late. If a payment is confirmed after its 15-minute hold has run out and the time has gone to someone else, you get a full refund.

8. How refunds are paid. A payment made by QR Ph often can't be returned to where it came from, so we send refunds to a bank or e-wallet account you give us on the Manage booking page. Our team sends the refund and emails you when it's done. We absorb the payment processing fee.

9. Questions. Email hello@mycalendar.ph.